Refund and Renewal Policy
Effective November 1, 2026
One-time payment: keepsake plans do not renew, and you will not be charged again. About 11 months after your purchase, we'll send you a friendly reminder in case you'd like another keepsake.
No cancellation is needed because keepsake plans are one-time payments and do not renew or charge again.
Refunds: if you change your mind before we begin your keepsake, we will refund you in full. If your keepsake has been delivered and something isn't right, let us know within 14 days and we will make it right with one free revision. If you are charged for a renewal you did not want, contact us within 14 days and, as long as no new keepsake has been started, we will refund that renewal.
Songs: personalized and special occasion songs are one-time purchases and are not refundable once delivered, but we're happy to make one free revision.
Comfort Songs: always free.
Questions: mike@mythoughtsthroughtime.com or (360) 566-5343.